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"We would prefer to prevent their activity with technical solutions." Nanosystems doesn't record its users' IP addresses, "for privacy and legal compliance reasons," which also limits its ability to identify cyber criminals, he said.Ĭostantini says he replies to every message from victims. NanoSystems hasn't taken legal action, as that would be "expensive and we know it would be really difficult to reach the scammers," Costantini said. But many other scammers continue their nefarious ways. The Federal Trade Commission last year charged 14 corporate defendants and 17 individuals with perpetrating these types of scams, and it won a temporary restraining order to freeze $188,000 worth of assets and shut down their operations.
#SUPREMO REMOTE DESKTOP SOFTWARE#
Nanosystems also makes backup software and other IT products. It has about 172,000 users, having built up a large following during the public beta, Costantini said. It's free for personal use and requires a subscription for commercial use. Supremo is a fairly new product the final version was released in September of this year after two years of development and beta testing. "i signed up with you paid you and now can not get a hold of you," another irate victim wrote. They gave me your e-mail address as a reference." "Is there any way that I could reverse it or make sure that the people who hacked me do not have access to my computer? They have access to everything on my computer-banking and passwords. "Sir, I’ve been hacked this morning with one of your remote control programs," one e-mail to the company read.
One victim took to Nanosystems' Facebook page to say, "i don't appreciate you calling and telling me my event logs were viruses!! SHAME ON YOU! I will NOT download your software!!"
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But the scammers convince him that he needs assistance. Usually they tell the victim they’re calling from Microsoft and that they have problems with the Windows license or that they have malware in the PC." Advertisement
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"Of course the user of the host PC has to authorize the inbound connection in order to allow the remote control.
"The scammers use Supremo as a tool to get control of remote computers and steal passwords and other relevant information," he also said. They write us e-mails asking for refunds (the scammers make them pay for the support) or looking for further support." "Non-tech-savvy users are the weakest target and they easily misunderstand that we’re not affiliated with the scammers. "For us it's really frustrating," Digital Marketing Manager Davide Costantini of the Italy-based Nanosystems told Ars via e-mail. The same tricks can be used to steal users' passwords and private information.Ĭommonly used remote desktop programs include TeamViewer and LogMeIn, the latter of which posts a warning telling customers to beware of " malicious third parties posing as LogMeIn."Īfter our most recent story on this topic, we heard from the makers of a remote desktop tool called Supremo, another program used by scammers. The scammers pretend to fix the computer and charge its owner for the unnecessary and imaginary service.
#SUPREMO REMOTE DESKTOP INSTALL#
The scammers cold call people, tell them that harmless error messages in the Windows Event Viewer are actually signs of a major problem, and then convince them to install a remote desktop program that gives the scammer access to their computer. There's not much to reproach it for really, it's a fantastic software, but maybe if it provided some benefits to its loyal users such as a rewards program it would be better than it already is.Further Reading How Windows tech support scammers walked right into a trap set by the fedsĪs we've written on numerous occasions, scammers have made an estimated tens of millions of dollars by tricking computer users into thinking their PCs are infected. Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
#SUPREMO REMOTE DESKTOP FOR FREE#
I started using it for work for free and ended up purchasing the paid subscription, since the price compared to other software is cheaper on an annual plan, plus I can install the software on an unlimited number of devices to which I need to connect remotely. That's why I tried the free version at the beginning and I was immediately surprised by the ease of use it has, the friendly interface in which it groups all its tools helps a lot for this, but it also performs its functions effectively (without presenting unexpected errors as happens in other software) and with secure connections. When I got to know this software I did not have many expectations due to the bad experiences I had had with other similar software.
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